Refunds and exchanges

 

MySuitcase Boutique has now gone paperless, this means you will not receive a paper receipt within your parcel. Upon placing an order, you will receive and online email order confirmation as your proof of postage. 

Items can be refunded for a full refund within 14 days of the dispatch date. Any items returned after 14 days can be exchanged for a different item or an e-voucher for the value of the item upon purchase, up to 21 days. 

We do not accept accept refunds on customised items. 

 

Refunds will not be accepted if item shows signs of wear, make up or fake tan stains, damaged, returned without original labels or packaging. Underwear and swimwear can not be refunded due to hygiene reasons. If any item shows any signs of wear, this may be sent back to you.

 

An exchange can be made with in 21 days from dispatch date, for a different size or colour. If an item is no longer valid for a refund and has past the 14 days refund period, an item may be exchanged for a like for like item at the same price or above. If the item is no longer in stock, the item must be returned, cost of delivery can not be compensated. 

How To Make a Return 

To make a return or exchange, please place a note with your name and order number (this is found on your email order confirmation) or simply print off your confirmation and place in your parcel. Please note, there are strictly no refunds, if your full name and order confirmation is not attached within the returning parcel. This is due to making it really difficult to process any refund without this information.

Customers are responsible for refund delivery costs. 2nd Class Signed for delivery is recommended, please keep your proof of postage until your refund has been processed.

 

Original shipping or delivery charges are not included in refund.

 

An email will be sent to you when item has been received, please allow 14 days for your refund to show back in your account of original payment method.

 

Faulty goods 

 

All items are inspected and checked before they are packaged and sent, to check for any faults before sending to ensure all items are delivered to a high standard. 

 

If you find a fault on your item upon receiving it, please send an email to sales@mysuitcaseboutique.com with images of the fault along with your item receipt. 

 

We take pride in all our items and clothing, and we want you to be satisfied with your purchase.

 

We can not take responsibilty for damage such as:

  • pulls in items due to jewellery or other items 

  • colour tranfer from other items 

  • wear and tear due to misuse 

  • not following correct care instructions 

  • stains, make up and fake tan

Return Address:

 

MySuitcase Boutique - Returns 

The Malthouse Business Centre 

48 Southport Road 

Ormskirk

Liverpool 

L39 1QR

Shipping 

All items will be delivered at Standard delivery and will be posted within 1 working day from when payment is received. Please order before 3pm for Next Day Delivery, if any orders are placed after this time, it will be processed the next working day.

All items will be sent at Standard delivery via Royal Mail Signed For Service to the delivery address you provide. Delivery addresses can not be amended. In the cases of any errors. Please email sales@mysuitcaseboutique.com at the earliest point possible. 

Once item has been dispatched, MySuitcase boutique does not hold any responsibility for missing items, however, please do let us know and we will try our best to help. 

Pre-Order

Items purchased at pre-order, will delivered as soon as the item is available. 

The estimated time is not guaranteed but is stated as a guide. 

Returns of pre- order items will be accepted from 14 days from dispatch, and 14 days to cancel the order .

Sale items

Items purchased during sale or within the sale section, are eligible for a full refund up to 14 days.

The cost of the returns, must be paid by the buyer, unfortunately this cost will not be compensated. 

The recommended delivery method for returning items is, second class signed for. 

MySuitcase Boutique does not hold any responsibility for lost or damaged items during delivery, however, please do contact us and let us know as we can try our best to help.